Hello G.A.H.M. Mutsaers,
We understand your concern and apologize for any inconvenience caused.
For further clarification regarding the renewal prices, we'd recommend that you contact our designated sales team.
Please visit this link to contact our sales team via live chat.
Thank you for understanding in advance!
I received your notification regarding the renewal of the subscription as of January 28, 2023 for an amount of € 122.99 and a term of 1 year until January 28, 2024.
At the end of 2016, I took out a subscription for 3 years until January 2020 for an amount of € 63.71 and then also extended for 3 years in January for an amount of € 89.99. An upgrade was made in January 2021 for € 9.99 so that it became € 99.98 for those three years together.
You now invoiced € 122.99 for only 1 year. I can understand that the price has become higher, but that this amount is only for 1 year is not correct. Converted, it would then be € 368.97 for 3 years.
I would like to receive your corrected invoice for the period of 3 years, i.e. until January 2026 for the amount of € 122,99.
In anticipation of this and best regards.
Hello G.A.H.M. Mutsaers,
We understand your concern and apologize for any inconvenience caused.
For further clarification regarding the renewal prices, we'd recommend that you contact our designated sales team.
Please visit this link to contact our sales team via live chat.
Thank you for understanding in advance!