Hello Richard,
I understand your concern on this renewal.
I see that you have an active subscription for AVG Ultimate valid till 5/18/2018 registered under your email address r.atkins@xxxxxxx.
I have sent you an email, please reply to that email with your old email address. We will check the same and assist you further.
I received an email today to my current email address of r.atkins@???.co.uk saying my subscription expires in 59 days. This is incorrect. It expires on 11/08/2019 (correct information shown on AVG panel).
I received the same email to my former email address of richard@???.co.uk.
We have had problems in the past because of the transition from the old email address to the new one. How can I get this tidied up at AVG?
Thanks!
Hello Richard,
I understand your concern on this renewal.
I see that you have an active subscription for AVG Ultimate valid till 5/18/2018 registered under your email address r.atkins@xxxxxxx.
I have sent you an email, please reply to that email with your old email address. We will check the same and assist you further.