Incredimail and IDP ALEXA

AVG Protection
4

I don't have email because AVG deleted it!!!

15

Incredimail will now not open is this being blocked by AVG.

16

Hello Richard,
Could you please let us know whether you have received any blocking popup from the AVG program while using the Incredmail 2.5? If so please provide us with the screenshot. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Thank you.

14

Hello Richard,
We are sorry for the difficulties you are currently experiencing.
Could you please let us know the name of the AVG product you have installed in your pc? also try adding it in exception list http://avgclick.me/AddException . And if the issue still persist feel free to contact us for any further assistance. Thank you.

1

When I download latest version of Incredimail 2.5 AVG delets it as a virus IDP ALEXA

11

Hello Richard,
We are sorry to hear this.
We request you to contact our AVG Technical support via chat and they will assist you better. Click on the following link https://support.avg.com/support_contact_form?l=en_US&retUrl=support_Internet_Security and fill out the form. Choose "Chat" option at the end. One of our representative will assist you.
Feel free to contact us for any further assistance. Have a great day, Aravind AVG Customer Care.

2

Hi Gulam

I have put Incredimail 2.5 in the exceptions and it has worked.

Thank you for your help.

Richard

3

Richard,
Pleased to see that you appear to be now sorted. Thanks for returning to the Community & posting.

7

Thank you for your reply, I added IDP.ALEXA.51 to the exceptions and this seems to have sorted it out.

Is this a safe option to take?

I have AVG Internet Security which does not expire until August 2016

9

Hello Richard,
We are sorry to know that. What error message do you receive when you try to access 'Incredimail'? Please disable your AVG program temporarily (http://avgclick.me/TempDisableAVG) and then try to access 'Incredimail' and let us know the status. Thank you.

12

Hello Richard,
Could you please let us know whether you have received any blocking popup from the AVG program while using the Incredmail 2.5? If so please provide us with the screenshot. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Thank you.

10

Richard,
We are sorry for the difficulties you are currently experiencing.
Have you tried to add "Incredimail 2.5" to the exception list of AVG Program once you reinstalled it as suggested by Aravind in his previous post ? If you still have issue, we kindly request you to please submit the sample using the article http://avgclick.me/ReportFalseWeb to our experts. So that they will analyses the sample and contact you via email.
Please feel free to get back to us for further assistance.
Thank you.

13

Hi Rajarajan

I have deleted Incredmail 2.5 which is causing the problem and reloaded Incredimail 2.0 which runs okay.

i would prefer to have version 2.5 but AVG sees IncMail.exe as a threat and disables the program.

Can you please send me a link that will overcome the problem.

Thanks

Richard

5

Downloaded 2.5 and it ran okay until AVG reinstated and then it deleted it without any pop message

6

Hello Richard,
We are sorry for the difficulties you are currently experiencing.
Could you please let us know the name of the AVG product you have installed in your pc? also try adding it in exception list http://avgclick.me/AddException . And if the issue still persist feel free to contact us for any further assistance. Thank you.

8

Incredimail will now not open is this being blocked by AVG.

17

Downloaded 2.5 and it ran okay until AVG reinstated and then it deleted it without any pop message