Infected PDF not recognized and impossible to eliminate

AVG Protection
5

Hello Antonio,
Thank you for contacting AVG support community.
I apologize for the trouble caused.
Could you please confirm if you get any threat notification from AVG?
We will certainly help you out.
Thank you and keep us updated.

1

Hi, as per topic, 
how can I send the file to assistance? Thank you.

2

Thank you for writing back to us, Antonio.
Please clarify how you access your mailbox. Is it through email client or browser?

3

Hello Antonio,
Thank you for contacting AVG support community.
I apologize for the trouble caused.
Could you please confirm if you get any threat notification from AVG?
We will certainly help you out.
Thank you and keep us updated.

4

Sorry for the delay
I don't receive any error message from Free AVG. The problem is that I receive spam with pdf attachments that AVG cannot delete (right button - destroy); These files don't give them as infected. They are erased quietly with the classic Windows procedure but I want to delete them definitively as only AVG can do, but in this case he cannot … that's why I wanted to send the so much file that I could analyze it …