Initial at begining of service have charged $ to CC

AVG Protection
3

Hello Gerald,
Sorry for any inconvenience caused to you. As per our records, you have paid for AVG Express Installation service with which you get to connect to one of our expert remote support technicians for help to install your AVG product. But we do not see any product purchased as per your records. Please start a chat with our customer care representatives ( http://avgclick.me/AVGtechnical ) to know about the latest offers and discounts available for you to purchase an AVG product and get help to configure it remotely.
Please, feel free to let us know if you require any further assistance.

1

message on screen:(after taking first installation step)   You don't have permission to access "http://secure.avg.com/us-en/service-redemption?: on this server  Reference # 18.efa55b8.1482446923.22e3882  What should/can I do?

2

Hello Gerald,
Sorry for any inconvenience caused to you. As per our records, you have paid for AVG Express Installation service with which you get to connect to one of our expert remote support technicians for help to install your AVG product. But we do not see any product purchased as per your records. Please start a chat with our customer care representatives ( http://avgclick.me/AVGtechnical ) to know about the latest offers and discounts available for you to purchase an AVG product and get help to configure it remotely.
Please, feel free to let us know if you require any further assistance.