Inline hook ntoskrnl.exe KeGenericCallDpc

Viruses & Threats
9

Hello A G,
You can find answer to your question together with your another post here https://support.avg.com/answers?id=906b0000000LUc5 .Please try to keep whole conversation in one question/thread to speed up resolution. Thank you.

1

I basically downloaded the 1607 Windows update, the latest one. And one time, my AVG came up with 800 plus threats to do with a rootkit or something, and I think ntoskrnl.exe. I can't remember. Basically, the threats I think were hidden, and either way it couldn't delete them.

I did an AVG root-scan last night. It picked up 20 'Inline hook ntoskrnl.exe' threats. I did a fresh install and kept my files of Windows 10, did a scan and it was fine. Now, it's found one again! Getting pissed off with this. No idea if it's a false positive etc, and has something to do with the recent 1607 update! What the hell am I supposed to do?? If I wipe everything, it could still happen again if it is just a 'false positive' or something!

8

Hello A G
We certainly understand your concern. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Thank you.

7

Reinstalled AVG, first two scans were fine. But straight after reboot of Windows, they're back again. 19 threats! It's only AVG that's picking this up as well. All other virus scans are fine. Spent all day reinstall Windows and my programs, for this crap to come back. There isn't even any option to delete files. They're all 'unknown' etc.

2

Reinstalled AVG, first two scans were fine. But straight after reboot of Windows, they're back again. 19 threats! It's only AVG that's picking this up as well. All other virus scans are fine. Spent all day reinstall Windows and my programs, for this crap to come back. There isn't even any option to delete files. They're all 'unknown' etc.

3

Hello A G,
We request you to make sure if you are using the latest version of AVG (2016) and then repair your AVG(avgclick.me/RepairAVG
). If the issue persists, please send diagnostic information from your computer by following the instructions in the email we have just sent to your registered email address. Thank you.

4

I have received no email. Could you resend?

5

Sure, Jim.

We have resent your email instructions to get connected with our Technical support team. Please, feel free to let us know if you require any further assistance. Thank you.

6

Hello A G
We certainly understand your concern. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Thank you.