Hello Sara,
We apologize for the inconvenience caused. To resolve the issue, we suggest you to remove conflicting antivirus products if any (http://avgread.me/1K1IqEh) and then remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall any remaining AVG applications and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install your AVG program by downloading from http://www.avg.com/ww-en/download .Thank you.
I am setting up a new WIndows 10 PC, downloaded AVG IS from the website, entered the license code I bought, says valid but then moments later I get this error:
Any suggestions?
Hello Sara,
We apologize for the inconvenience caused. To resolve the issue, we suggest you to remove conflicting antivirus products if any (http://avgread.me/1K1IqEh) and then remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall any remaining AVG applications and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install your AVG program by downloading from http://www.avg.com/ww-en/download .Thank you.
Thanks very much, I'm protected now =)
You are most welcome, Sara. We appreciate your valuable effort in fixing it. Feel free to contact us for any further assistance. Have a great day. Thank you.