Hi
I tried EVERYTHING for 4 months … just a few minutes ago I tried Avast Browser Ad on remover and it worked! Plus … this Avast program does not install on the PC (which is great) as I find Avast now causes Blue Screen of Death … which is too bad as I used this program for years. I am finding other anti-virus programs are doing this now, too. I do hope AVG does not do this to me also… although I have read it can.
Why is this becoming an issue btw?
Thanks
Hello Martin,
We apologize for the inconvenience.
To assist you better, could you please let us know the name of the AVG program you are trying to install and is that a paid or free version? Also please send us the screenshot of the error message you receive. Please click on this link for the steps to take screenshot http://avgclick.me/getscreenshot
Thank you.
Why is this windows registry error appearing in windows 8 install and how top resolve?
Hello Martin,
Thank you for the screenshot. We see from your record that this issue is caused due to presence of old AVG file. We suggest you to run the AVG remover tool
http://download.avg.com/filedir/util/AVG_Remover.exe
Note: Once the removal of AVG is complete, go to C Drive and delete the AVG remover folder. After which you can install AVG. Free from this link http://www.avg.com/us-en/avg-antivirus-free and see if that fix the issue. And we also see that you have malware byte installed in your computer. Having more than one security software will conflict with each other. We suggest you to remove the Malwarebyte and then install AVG Free.
Thank you.
Hi
I tried EVERYTHING for 4 months … just a few minutes ago I tried Avast Browser Ad on remover and it worked! Plus … this Avast program does not install on the PC (which is great) as I find Avast now causes Blue Screen of Death … which is too bad as I used this program for years. I am finding other anti-virus programs are doing this now, too. I do hope AVG does not do this to me also… although I have read it can.
Why is this becoming an issue btw?
Thanks
Hello Martin,
We do understand your concern. The blue screen of death generally occurs when the update of the software is not compatible with your computer settings. AVG do not have this issue. And always make sure that AVG program is up to date in your computer, which usually updates automatically.
Thank you.
I selected the free AVG anti-virus option bit ANG Zen was installed … which askes you to to install each module … the first one (and I later saw the others had this error after it attempted to install each module.)a
Hello Martin,
We are glad to know that the installation of your AVG program has been successful. We are sorry to know that your PC is infected by safesurfs.net .To remove the infection, did you try to reset your web browser? Thank you.
It worked.
But unfortunately, AVG and EVERY other tool I've tried does not detect nor remove the safesurfs.net e broswer hijacker … there aren't any plug ins, nothing shows in the program listings … ever time chrome or IE is loaded safesurfs.net loads follwed by other ad pages …
ANY SUGGESTIONS??