Hi Sarah,
I can understand how upset you must be.
I've sent you an email to connect to our Remote Expert to help you with the issue. Please check your mailbox and connect to our Remote Team.
I have been a customer for several years, I automatically renew each year. I renewed in Nov. 2017 I haven't been able to install my new software I have an invoice where I was charged on my credit card. I have emails telling me to install I have tried and I get an error code that it will not download or that it has been downloaded. I assumed everything was fine but I no longer have an icon or file showing it's downloaded. I believe the free trial downloaded and now it's telling me I need to renew which I already have.
Hi Sarah,
I can understand how upset you must be.
I've sent you an email to connect to our Remote Expert to help you with the issue. Please check your mailbox and connect to our Remote Team.