Installation difficulties

Hello Andrew,

I appreciate your efforts in trying to fix the issue and I apologize for the inconvenience. Please follow the email instructions which has been sent to you to get in touch with the remote technicians. Our remote support will help you to fix the issue with free of cost.

Good morning - I'm having trouble getting the install process for AVG Ultimate to complete on my laptop.  

I have downloaded and run the installation file, and it reaches the point of saying Installation Complete, a restart is needed.  But when I press the Restart Now button, there is no response.  The computer does not restart.  I've tried manually restarting but, about 5-10 minutes after doing so, AVG pops up with a screen telling me that it needs to restarted my computer.  If I restart again, the computer restarts, and 5-10 minutes later AVG pops up again saying that it needs to restart.

In addition, the Ultimate version never actually installs.  I am still running Basic...

Hello Andrew,

I appreciate your efforts in trying to fix the issue and I apologize for the inconvenience. Please follow the email instructions which has been sent to you to get in touch with the remote technicians. Our remote support will help you to fix the issue with free of cost.