Installation error 0xC0070643

AVG Protection
6

Hello Yvonne,
We apologize for the difficulties you are currently experiencing.
To get your issue fixed, we request you to run AVG remover tool and then install AVG Antivirus free.
To run AVG remover tool follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.

1

Hi there,

I've been having trouble trying to install AVG AntiVirus Free on a 64-bit Windows 10 machine, however, I keep getting the following error:
0xC0070643

I've tried uninstalling and reinstalling it a couple of times using advice on the AVG support forums but keep coming across the same error, any ideas about how I can remedy this problem?

2

NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
To install AVG Antivirus Free 2016 we request you to use the offline installation. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
For 32 Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Feel free to contact us for any further assistance. Thank you.

4

You are most welcome, Yvonne. We appreciate your valuable effort in fixing it. Your patience is much appreciated. Feel free to contact us for any further assistance. Thank you.

5

Hello Yvonne,
We apologize for the difficulties you are currently experiencing.
To get your issue fixed, we request you to run AVG remover tool and then install AVG Antivirus free.
To run AVG remover tool follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.

3

Thanks so much for your speedy response!  I tried your advice and managed to successfully install the software.  :)