Installation error #0xe001050b

Hello Corina,
Thank you for sending us the sysinfo details. Our senior technicians will contact you via email soon. Your patience is much appreciated.
Thank you.

Hello Corina,

We are sorry for the inconvenience caused.
Are you trying to install the AVG Protection free program?
Do you have any other antivirus program installed on your PC?

Hi, I am trying to install the AVG antivirus on a brand new laptop running on Win 10 64 bit. the installation fails each time at 73% - error code:0xe001050b. which is strange because I have an internet connection. Already followed all the guidelines found on the community center and still I can't get it installed after many tries.
Can anyone help, please?

Hello Corina,
Thank you for sending us the sysinfo details. Our senior technicians will contact you via email soon. Your patience is much appreciated.
Thank you.

Thank you for the information.
In this case, we request you to get our additional support for which we have sent the email instructions.
Please check for the email on spam and junk folders if it is not present in the inbox.

Hello Corina,

We are sorry for the inconvenience caused.
Are you trying to install the AVG Protection free program?
Do you have any other antivirus program installed on your PC?