Hello Harry,
We will work together to sort this issue.
This error message indicates that you have an older version of AVG TuneUp still present on your computer.
Please check in your computer control panel if you have any older version installed.
If you do not see any, please click on this link https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-software-Clear-Remover to download and run AVG Remover tool.
NOTE: You do not have to run AVG Clear tool.
Once you run AVG remover tool, follow the steps from this link https://support.avg.com/SupportArticleView?urlname=Install-TuneUp to install the latest version.
If you face any difficulties, please let us know and we will assist you further.
Received installation error message 0xe001f94e. It is not addressed in AVG FAQ.
Hello Harry,
We will work together to sort this issue.
This error message indicates that you have an older version of AVG TuneUp still present on your computer.
Please check in your computer control panel if you have any older version installed.
If you do not see any, please click on this link https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-software-Clear-Remover to download and run AVG Remover tool.
NOTE: You do not have to run AVG Clear tool.
Once you run AVG remover tool, follow the steps from this link https://support.avg.com/SupportArticleView?urlname=Install-TuneUp to install the latest version.
If you face any difficulties, please let us know and we will assist you further.