Hi Jenny,
I'm sorry to see you have issue installing AVG. Please send us AVG log files for closer analysis using this http://download.avg.com/filedir/util/AVG_SysInfo.exe tool.
Thanks
Hello Jenny,
Thank you for sending us the diagnostic information.
Our next level support will get back to you after analyzing the log files.
Your patience is much appreciated.
Thank you.
What's the average wait for the analysis? I have yet to hear from a support staff memeber.
I upgraded my HP Pavilion G6 to Windows 10, and upon the reboot got the following error message poped up on my desktop automatically:
"avguix.exe - Entry Point Not Found
The procedure entry point_crtCreateSymbolicLinkW could not be located in the dynamic link library
C:\WINDOWS\SYSTEM32\MSVCP110.dll."
So I uninstalled AVG, got this error again, but then proceeded to download an updated application and install it. Again, this error popped up with a new one - 0xC0070643, Event exc_finished. This seemed to be a common issue, so I followed the uninstallation steps and reinstallations steps as outlined in this thread –>https://support.avg.com/answers?id=906b00000008nNvAAI I recieved no library message during the uninstal this time, so I thought I was good, but during the installiation both errors croped up again. First the library one, then the exc_finished one.
What else can I do?
I'm sorry to see you have issue installing AVG. Please send us AVG log files for closer analysis using this http://download.avg.com/filedir/util/AVG_SysInfo.exe tool.
Thanks
What's the average wait for the analysis? I have yet to hear from a support staff memeber.