We are glad that you have been a valuable customer for AVG for the past 10 years.
We sorry to hear that you are facing this issue with the AVG software.
When you installed the AVG Free version, you should have look for the My AVG option and activate it.
You cannot override the AVG Ultimate above the AVG Free version. That's why you have received the installation error.
Have you installed the AVG and activated it? If not, please reply to us, we will help to install the product.
I have, been using AVG product for the past 10 years or more, both for myself and most of my clients. So, I am definitely an overall fan. I know AVG has stopped virus activity many times on my computer. I use AVG to protect the machine that I use to scan and clean client's drives.
I am writing because I had an unexpected installation problem of my AVG Ultimate protection onto my Windows 10 laptop. I had, by normal practice, setup the laptop from scratch and installed AVG Free as soon as possible. After this initial "clean" setup of windows and avg I set aside the laptop until I needed it. So now I need it, a few months later, so I turn it on and update the AVG FREE. and then I logged into my account on avg.com to access my AVG Ultimate installation files. I downloaded the "loader" program which is what will download and install the premium version of the antivirus protection over the internet. I would rather download acomplete, self-contained installer, disconnect my computer from the internet, disable/turn off current antivirus protection so the new installation won't be interfered with, and then run the downloaded, self-contained installation program for the current version of the protection software.
AVG has migrated towards doing installs over a live internet connection. I don't want to connect to the internet using a computer that is unprotected. i want to download a self-contained installer on a safe, protected computer, transfer it via usb flash-memory stick or disc to the unprotected computer and then install it, without the computer being connected to the internet unprotected while the anti-virus protection is installed. then i can connect to the internet, protected, and update .
Since I can't download a self-contained installer I make it my first priority to install avg or avg free as soon as i connect to the internet.
so this laptop had AVG Free on it when I started it up. I began the upgrade/download/installation of my AVG protection under my Ultimate subscription. It failed 5 times, even after redownloading and restarts
I got Error Number oxe001f94e.
I had to uninstall AVG Free, restart and then run the premium installer/loader while connected to the internet unprotected.
I think that the installer needs to be able to cooperate with the resident antivirus especially since it is the same company's products, and allow the user to be protected while installing the software.
Hello Edward,
We are glad that you have been a valuable customer for AVG for the past 10 years.
We sorry to hear that you are facing this issue with the AVG software.
When you installed the AVG Free version, you should have look for the My AVG option and activate it.
You cannot override the AVG Ultimate above the AVG Free version. That's why you have received the installation error.
Have you installed the AVG and activated it? If not, please reply to us, we will help to install the product.