unable to install avg antivirus free
error 0xC007643
OK Michael, No probs… Pleased to see that you appear to be now sorted. Thanks for returning to the Community & posting.
AVG Guru
Hello Michael,
We apologize for the inconvenience caused. Please check if you have any other anti virus programs installed on your PC and remove them. Then run the AVG remover tool to remove all the remnants of the failed installation and re install AVG free using offline installation file based on your OS ( 32 bit or 64 bit).
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it.
Then to determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218 .
Please visit this webpage http://www.avg.com/us-en/download.prd-afh-free to download the offline installation file.
Run the downloaded file to start the installation process.
Follow the instructions on your screen.
Complete the installation and restart your computer.
Please, feel free to let us know if you require any further assistance. Thank you.
Here is the zip code
michale_lee@hotmail.com_13-07-2016_07h-25m.zip
Michale,
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click on this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with extra information.
Fill in your email address, and then click Send output. Also please share the output file name (a .zip file) here.
We will analyze the received files and provide you with further information. Thank you.
Still fail and getting the same error message after several attempts.
Thanks.