Hello Frank,
We regret the inconvenience caused. We would request you to let us know whether you are trying to install AVG Paid or a free version. If you are trying to install AVG Protection free, try remove previously installed program traces of (AVG 2015 or AVG 2014)from your system using AVG Remover tool and then try to reinstall AVG Protection free .
Note: If you have installed any other conflicting programs like AVAST, NORTON, McAfee or KASPERSKY try to uninstall it.
Once you have uninstalled from your system,try to follow the steps which mentioned below.
Remover and Download:
1) To download AVG remover tool, please click on this link: http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG
I uninstalled AVG because it failed to install update. Then when trying to reinstall, the installation failed. (0xC00702E4).
- Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
4)Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
If you are facing any issues with installation, please let us know we are here to help you.
Thank you.