Hello Justin,
We regret for the inconvenience you are facing with installing the AVG program. Please check whether you have installed any other conflicting applications like McAfee, Avast, Norton etc… on your PC, If so please uninstall the conflicting applications.
If not, please follow the instructions on the article http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG to reinstall all the traces of the AVG program and check whether it resolves the issue.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
Hi, I was trying to install AVG AntiVrius FREE, and it ended with installation failed.
Description: General error (0x1a91)
Error code: 0xC0071A91
How do I get this installed?
Okay I removed any previous AVG, and also uninstalled a couple conflicting applications (McAfee and Norton), and I still got the same failed message. The only other possible conflicting application I see is Malwarebytes, but it will not let me uninstall it. It's Malwarebytes Anti-Malware Version 2.1.8.1057. And when I go to uninstall it, I get a pop-up that says "File "C:\Program Files (x86)\Malwarebytes Anti-Malware\unins000.dat" does not exist. Cannot uninstall. Now what do I do?
Hello Justin,
We have sent you an email requesting for necessary information. Please reply back to the same email address so that we could analyze the issue for you.
Thank you.