Hello Eline.
I request you to click this link
http://download.avg.com/filedir/util/AVG_Remover.exe
to download and run the AVG Remover tool.
Please select the AVG products which are shown in the remover tool window and then start removal process.
After the remover tool process is successfully finished, restart your pc.
After the restart, manually delete the AVG Remover folder in the C drive of Mycomputer.
Now, try to install your product and you will be fine.
Thank you.
I used your tool to remove avg; now I cannot install avg. Continually failseven after using your reset tool. What now? Using Windows 10.
Hello Eline.
I request you to click this link
http://download.avg.com/filedir/util/AVG_Remover.exe
to download and run the AVG Remover tool.
Please select the AVG products which are shown in the remover tool window and then start removal process.
After the remover tool process is successfully finished, restart your pc.
After the restart, manually delete the AVG Remover folder in the C drive of Mycomputer.
Now, try to install your product and you will be fine.
Thank you.
Other Eilene Seets posting (https://support.avg.com/answers?id=906b00000008tf2AAA).
AVG Guru