Installation Issue

Hello Richard.
We are sorry to hear about the inconvenience caused. We would request you to uninstall/disable any conflicting anti virus or anti malware programs if installed on your computer. Then please run the AVG remover tool to remove all the remnants of the failed installation as described below. After you run the remover tool successfully, please download and install AVG again.
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG.
Please click on this link http://files-download.avg.com/inst/mp/AVG_Ultimate_761.exe to download and install AVG Ultimate. Thank you.

I have just installed AVG Ultimate on both my Desktop and my Laptop computers; both running Windows 10 and both already running Kaspersky Internet Security 15.

The installation went fine on my Laptop but on my Desktop I still can't install 'Protection' and 'Privacy & Identity'.

Privacy & Identity gives me the following error...
Error code: 0xC0070643
Description: Event exec_finished


Protection says...
An unknown issue has prevented Internet Security from installing.
Error Code: 0xc0070643
Hello Richard.
We are sorry to hear about the inconvenience caused. We would request you to uninstall/disable any conflicting anti virus or anti malware programs if installed on your computer. Then please run the AVG remover tool to remove all the remnants of the failed installation as described below. After you run the remover tool successfully, please download and install AVG again.
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG.
Please click on this link http://files-download.avg.com/inst/mp/AVG_Ultimate_761.exe to download and install AVG Ultimate. Thank you.
Hello Richard.
Thank you for your efforts and patience. Our developers are working on the fix for Web tuneup compatibility on Firefox. Appreciate your patience. Thank you.

Thank you so much for your very quick response to my problem.

I did as you suggested but it didn's help.

I then un-installed Kaspersky, re-started the computer and then both the 'Protection' and 'Privacy & Identity' installed correctly.

Just waiting for an update to allow the 'Privacy & Identity' and 'Web Tuneup' to work with Firefox.

Thanks again… :slight_smile: