I too am having the same issues. I have followed all your walk throughs, I have used AVG Clear and AVG remover. Both are showing as nothing further is installed on my pc but yet when I try to install my paid AVG Internet Security product I get the 0xc0070005 error code. What other options do you have for all of us running into the same problem?
Hi there,
I'm getting exactly the same error code 0xC0070005 every time I try to install onto my daughters laptop. Ive tried 5 times now and the same outcome each time. I've also tried to resolve it using your method of avg clear followed by avg remover, but no luck. It's funny how you've invited me to put this software on another device but then it doesn't work anyway, on top of that I'd just uninstalled the previous protection softwear so she's now unprotected.
Is there even a fix for this? because I've already wasted the best part of a day trying to sort it.
Any help here would be appreciated.
Thanks
Mozz
Hello Chris,
I regret for the inconvenience caused. Please let me know if you have used offline installer to install AVG Internet Security. If you have not used this, please click on the below link to install AVG Internet Security using offline installer:
http://files-download.avg.com/inst/mp/Internet_Security_x64_1820.exe (64 bit)
http://files-download.avg.com/inst/mp/Internet_Security_x86_1821.exe (32 bit)
If you face any difficulties, feel free to contact us.
I am having the exact problem…0xC0070005 everytime. I tried everything…is there some secret code or what?
I am getting the same result and have tried everything in the above listed support post by Akash
http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product
I have enclosed my setup log
[2017-09-25 22:20:20.469] [info ] [sfxinst ] [12696:13960] –
[2017-09-25 22:20:20.469] [info ] [sfxinst ] [12696:13960] 2017/09/25 22:20:20 START: Avast SFX stub executable
[2017-09-25 22:20:20.485] [info ] [sfxinst ] [12696:13960] Entering Avast SFX stub guarded code section.
[2017-09-25 22:20:20.704] [info ] [sfxinst ] [12696:13960] Running SFX 'C:\WINDOWS\Temp\AvgSetup\45e81c0b-9445-47ce-a169-1d1be9e375fd\install\bav\avg_pro_antivirus_setup_online.exe'
[2017-09-25 22:20:21.281] [info ] [sfxstats ] [12696: 7784] Statistics sent successfully.
[2017-09-25 22:20:22.360] [info ] [sfxinst ] [12696:13960] Starting installer/updater executable 'C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960\instup.exe'
[2017-09-25 22:20:22.752] [info ] [instcont ] [ 9736:13148] –
[2017-09-25 22:20:22.752] [info ] [instcont ] [ 9736:13148] 2017/09/25 22:20:22 START: Avast installer/updater
[2017-09-25 22:20:22.766] [warning] [settings ] [ 9736:13148] Did not find any values in file 'programDirectory\config.def'
[2017-09-25 22:20:22.766] [warning] [settings ] [ 9736:14052] ReadDirectoryChangesW failed due to non-existant/inaccessible paths.
[2017-09-25 22:20:22.767] [info ] [crashguard ] [ 9736:13148] CrashGuard global exception handler installed
[2017-09-25 22:20:22.767] [info ] [crashguard ] [ 9736:13148] CrashGuard initialized successfully, only internal dumping available
[2017-09-25 22:20:22.829] [info ] [instup ] [ 9736:13148] Command: '"C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960\instup.exe" /edition:16 /ga_clientid:67c5f235-980d-4f73-833b-51cf730d71f0 /guid:2eb35aad-143c-4287-94bd-fa4c35c30e49 /is_avg_product /prod:ais /sfx:lite /sfxstorage:C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960 /silent /wait /install_path:"C:\Program Files (x86)\AVG\Antivirus" /cookie:mmm_bav_ins_000_806_a /langid:1033 /cust_ini:C:\WINDOWS\Temp\AvgSetup\45e81c0b-9445-47ce-a169-1d1be9e375fd\install\bav\bav_data.ini /licfile:C:\WINDOWS\Temp\AvgSetup\45e81c0b-9445-47ce-a169-1d1be9e375fd\install\bav\bav_license.ini'
[2017-09-25 22:20:22.830] [info ] [instup ] [ 9736:13148] CPU: Intel(R) Core™ i7 CPU M 640 @ 2.80GHz,4
[2017-09-25 22:20:22.830] [info ] [instup ] [ 9736:13148] OS: Windows 10 (10.0.15063) x64
[2017-09-25 22:20:22.830] [info ] [instup ] [ 9736:13148] Memory: 45% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:3992204/4194176K free
[2017-09-25 22:20:22.830] [info ] [instup ] [ 9736:13148] DISKs: B:\ - 1GB free / 1GB total
[2017-09-25 22:20:22.830] [info ] [instup ] [ 9736:13148] DISKs: C:\ - 250GB free / 463GB total
[2017-09-25 22:20:22.830] [info ] [instup ] [ 9736:13148] DISKs: G:\ - 350GB free / 931GB total
[2017-09-25 22:20:22.831] [info ] [instup ] [ 9736:13148] Running module version: instup.exe - '17.6.3625.0'
[2017-09-25 22:20:22.831] [info ] [instup ] [ 9736:13148] Running module version: Instup.dll - '17.6.3625.0'
[2017-09-25 22:20:22.848] [info ] [mutex ] [ 9736:13148] The ownership of the fallback mutex has been successfully taken.
[2017-09-25 22:20:23.063] [warning] [settings ] [ 9736:13148] Did not find any values in file 'programData\settings.ini'
[2017-09-25 22:20:23.145] [info ] [shepsync ] [ 9736:13148] Trying server IP address '77.234.44.58'
[2017-09-25 22:20:23.442] [info ] [shepsync ] [ 9736:13148] Config file successfully updated
[2017-09-25 22:20:23.443] [info ] [shepsync ] [ 9736:13148] Postpone interval was reset
[2017-09-25 22:20:23.447] [error ] [crashguard ] [ 9736:13148] Failed to start process dumper at 'C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960\avDump32.exe' due to error: 2
[2017-09-25 22:20:23.484] [fatal ] [crashguard ] [ 9736:13148] Minidump generation failed with error: 7
[2017-09-25 22:20:27.117] [fatal ] [instcont ] [ 9736:13148] Setup has crashed. The dump was sent.
[2017-09-25 22:20:27.378] [info ] [sfxinst ] [12696:13960] Installer/updater executable 'C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960\instup.exe' finished (process return code 0xc0000005)
[2017-09-25 22:20:27.385] [info ] [filehlp ] [12696:13960] OpOnReboot: Direct delete of file 'C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960\config.def' successfully performed.
[2017-09-25 22:20:27.387] [info ] [filehlp ] [12696:13960] OpOnReboot: Direct delete of file 'C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960\config.def.vpx' successfully performed.
[2017-09-25 22:20:27.388] [info ] [filehlp ] [12696:13960] OpOnReboot: Direct delete of file 'C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960\CustomInstallation.ini' successfully performed.
[2017-09-25 22:20:27.391] [info ] [filehlp ] [12696:13960] OpOnReboot: Direct delete of file 'C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960\HTMLayout.dll' successfully performed.
[2017-09-25 22:20:27.394] [info ] [filehlp ] [12696:13960] OpOnReboot: Direct delete of file 'C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960\instcont_ais-bd5.vpx' successfully performed.
[2017-09-25 22:20:27.401] [info ] [filehlp ] [12696:13960] OpOnReboot: Direct delete of file 'C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960\Instup.dll' successfully performed.
[2017-09-25 22:20:27.404] [info ] [filehlp ] [12696:13960] OpOnReboot: Direct delete of file 'C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960\Instup.exe' successfully performed.
[2017-09-25 22:20:27.418] [info ] [filehlp ] [12696:13960] OpOnReboot: Direct delete of file 'C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960\instup_ais-bd5.vpx' successfully performed.
[2017-09-25 22:20:27.420] [info ] [filehlp ] [12696:13960] OpOnReboot: Direct delete of file 'C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960\part-iex-a.vpx' successfully performed.
[2017-09-25 22:20:27.423] [info ] [filehlp ] [12696:13960] OpOnReboot: Direct delete of file 'C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960\part-jrog2-14b1.vpx' successfully performed.
[2017-09-25 22:20:27.425] [info ] [filehlp ] [12696:13960] OpOnReboot: Direct delete of file 'C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960\part-prg_ais-11060bd5.vpx' successfully performed.
[2017-09-25 22:20:27.427] [info ] [filehlp ] [12696:13960] OpOnReboot: Direct delete of file 'C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960\part-setup_ais-11060bd5.vpx' successfully performed.
[2017-09-25 22:20:27.429] [info ] [filehlp ] [12696:13960] OpOnReboot: Direct delete of file 'C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960\part-vps_win32-17083002.vpx' successfully performed.
[2017-09-25 22:20:27.432] [info ] [filehlp ] [12696:13960] OpOnReboot: Direct delete of file 'C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960\prod-pgm.vpx' successfully performed.
[2017-09-25 22:20:27.434] [info ] [filehlp ] [12696:13960] OpOnReboot: Direct delete of file 'C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960\prod-vps.vpx' successfully performed.
[2017-09-25 22:20:27.437] [info ] [filehlp ] [12696:13960] OpOnReboot: Direct delete of file 'C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960\servers.def' successfully performed.
[2017-09-25 22:20:27.439] [info ] [filehlp ] [12696:13960] OpOnReboot: Direct delete of file 'C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960\servers.def.vpx' successfully performed.
[2017-09-25 22:20:27.442] [info ] [filehlp ] [12696:13960] OpOnReboot: Direct delete of file 'C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960\setgui_ais-bd5.vpx' successfully performed.
[2017-09-25 22:20:27.444] [info ] [filehlp ] [12696:13960] OpOnReboot: Direct delete of file 'C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960\Stats.ini' successfully performed.
[2017-09-25 22:20:27.446] [info ] [filehlp ] [12696:13960] OpOnReboot: Direct delete of file 'C:\Users\James\AppData\Local\Temp_av_iup.tm~a13960\uat.vpx' successfully performed.
[2017-09-25 22:20:27.447] [info ] [sfxinst ] [12696:13960] Leaving Avast SFX stub guarded code section (return code 0xc0000005)
[2017-09-25 22:20:27.447] [info ] [sfxinst ] [12696:13960] 2017/09/25 22:20:27 END: Avast SFX stub executable, return code -1073741819 (0xc0000005)
[2017-09-25 22:20:27.448] [info ] [sfxinst ] [12696:13960] –
Hi Alok
I have looked and have not received an email from you, please resend
Regards
David
Rod,
I understand this must be upsetting. I will help to fix it. To resolve the issue please follow all the steps provided in this article : http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product
Note : Please run the AVG Clear first and then the AVG Remover
In case issue persists, please provide me a screenshot of the error message. Here is a link with the steps to create a screenshot: http://avgclick.me/getscreenshot . You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Hi, I'm trying to download my AVG product, paid version, and it says "The added waitable object already exists in collection". This is the problem "0xC0070005" . I've tried re-downloading, erasing every file I can find, restarting my pc, used regedit, amongst other methods that led me nowhere. Some support would be helpful.
I am having the exact problem…0xC0070005 everytime. I tried everything…is there some secret code or what?
Rod,
I understand this must be upsetting. I will help to fix it. To resolve the issue please follow all the steps provided in this article : http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product
Note : Please run the AVG Clear first and then the AVG Remover
In case issue persists, please provide me a screenshot of the error message. Here is a link with the steps to create a screenshot: http://avgclick.me/getscreenshot . You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Ive donw
Hello David,
I am sorry that you have not received the email. I would request you to contact our chat technical support using this link https://support.avg.com/support_tech_chat for further assistance. They will help you to fix the issue with AVG remotely.
Hi there,
I'm getting exactly the same error code 0xC0070005 every time I try to install onto my daughters laptop. Ive tried 5 times now and the same outcome each time. I've also tried to resolve it using your method of avg clear followed by avg remover, but no luck. It's funny how you've invited me to put this software on another device but then it doesn't work anyway, on top of that I'd just uninstalled the previous protection softwear so she's now unprotected.
Is there even a fix for this? because I've already wasted the best part of a day trying to sort it.
Any help here would be appreciated.
Thanks
Mozz
I appreciate your efforts in trying to fix the issue, Ron.
I've sent you an email with further instructions to send us the diagnostics from your computer so that we can escalate the case to our Senior Team to analyze the AVG logs and provide you with a resolution for the issue. Please check your mailbox once.
Hello James,
I understand the inconvenience.
In this case, I request you to submit the AVG log files to us for which an email instruction has been sent.
If the email is not found in inbox do check in spam and junk folders.
Thank you.
I have exactly the same issue as listed above by several people, it really is not good enough for a paid service, bearing in mind the oldest message above is over 2 weeks old it really should not still be an issue, please advise soonest how i can resolve this problem
Hi Alok
I have looked and have not received an email from you, please resend
Regards
David
I too am having the same issues. I have followed all your walk throughs, I have used AVG Clear and AVG remover. Both are showing as nothing further is installed on my pc but yet when I try to install my paid AVG Internet Security product I get the 0xc0070005 error code. What other options do you have for all of us running into the same problem?
Hello Mozz,
I'm sorry to hear that you're experiencing issues with AVG Internet Security installation on your daughters laptop. I have sent you an email, please reply to that email with the requested information to assist you further.
Best regards,
Alok.