Installation of 2016 free antivirus failed

Hello Phil,
We would request you to run AVG remover tool to completely remove AVG and then re install it.  
Please  click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart,  manually delete the AVG Remover folder in the C drive of My computer.
To reinstall please follow the article http://avgclick.me/InstallFree .
Please feel free to get back to us for further assistance.
Thank you.

I have been waiting several hours for a response to my last posting. I have not be able to connect to your chat support. I don't know if it is safe for me to surf the internet without antivirus protection. If you can't help me solve this problem right away, I guess I'll have to switch to another product.

The installation failed for the 2016 free AVG antivirus on my PC. I have Vista Home Premium 64, 64-bit operating system.

Error code: 0xE001003D
Description: Event exec_finished

I think I had this type of problem before. I have the AVG Setup Self-Extractor based on 7-Zip in my downloads folder from 2/2015. Should I use that to remove the old version of the antivirus?

Hello Phil.
Do you mean you are unable to connect to our remote support team? Did you follow the email instructions that we sent carefully? Please let us know if you are receiving any error message when you try to connect your PC remotely.

I tried it, Gulam. I got the same result. The installation failed. I got the same error message:

Error code: 0xE001003D
Description: Event exec_finished

Hello Phil,
We would request you to run AVG remover tool to completely remove AVG and then re install it.  
Please  click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart,  manually delete the AVG Remover folder in the C drive of My computer.
To reinstall please follow the article http://avgclick.me/InstallFree .
Please feel free to get back to us for further assistance.
Thank you.