Hello Bryant.
We apologize for the inconvenience caused.
We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and "Run" the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
To reinstall please follow the article http://avgclick.me/InstallFree .
Please feel free to get back to us for further assistance.
Thank you.
Old version of AVG 2015 has been uninstalled. Installation of AVG Protection freezes while "Installing AVG Zen" appears in the Status bar. PC is an ACER running Windows XP SP3. Any suggestions?
Hello Bryant.
We apologize for the inconvenience caused.
We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and "Run" the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
To reinstall please follow the article http://avgclick.me/InstallFree .
Please feel free to get back to us for further assistance.
Thank you.