Hi Harriet,
We apologize for the inconvenience caused due to the failure of installation, seems like there are some old files of AVG. We request you to use our removal tools AVG Clear and AVG Remover:
1. Download and run the AVG Clear tool : https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool helps remove AVG 2017 and its residual files.
2. Open the AVG Clear tool.
3. Click Yes in the User Account control dialog.
4. Click No in the Windows safe mode dialog.
5. Select the installed version of AVG.
6. Click Uninstall, then click Restart computer.
7. After restart, download and run AVG Remover http://download.avg.com/filedir/util/AVG_Remover.exe to remove all AVG products.
8. Open AVG_Remover.exe.
9. Click Yes in the User Account control dialog.
Hello I have been trying to install internet security but each time I open the downloaded file it runs briefly and then I get a message about an unexpected error. The error code is 0xe001f158. Thanks.
- Click CONTINUE to agree with AVG’s license agreement and privacy policy.
11. Select the installed version of AVG.
12. Click Remove, then click Restart to restart your PC.
13. After restart click Run in the Open file – Security Warning dialog and allow AVG Remover to remove any residual files.
14. Restart your PC again.
15. Once uninstalled, install AVG Internet Security - Unlimited again. Download and install it from http://www.avg.com/us-en/download.
Hope these steps will resolve your issue.
Thank you.