Installation of PC TuneUp (License number removed)

AVG Performance
6

Hello Danny,

Please do not apologize for this.
Upon checking your case reference 02805089 we see that you have got our remote support help for fixing AVG PC tuneup installation issue.
The remote agent couldn't finish his task because of disconnected session.
The agent has sent you the email again to get connected to the remote support.
Could you please check for the email on spam or junk folders if it is not present in the inbox and then get connected to our remote support again to fix the issue.

1

I'm sorry to have to ask again for the answers on the above subject. #02805089  I was asked to refrain from any further questions, so I have. I haven't gotten any answers. I just would like to get your product that I have had for 2 years now and I have 2 more years on the books but can't use it at all… Please appolagize to your AVG GURU for having to once again request help on the same subject matter. I've waited for nearly 3 weeks for help…

4

Mr Binch/AVG Guru, Thank You for return message. How do I go about getting the next years renewal of my PC TuneUp Installed so I can us it. Thats what this whole deal is about. If the problem was a problem before how did we get it installed before? My Internet Security is fine, but ready to renewal, a little nervous.   Dan Foster

2

Danny, Community procedure… You didn't have to start yet another new topic. You could have posted in your previous query (https://support.avg.com/answers?id=906b0000000bliO). To keep everything together please try keep whole conversation in one question/thread to speed up resolution. 
AVG Guru

5

Hello Danny,

The expiry date of your AVG PC tuneup license is only on 31/1/2017 and you will get the notification from AVG program or through email to renew your license. By clicking on the renew option you will get a web page redirected from there you can purchase the renewal license or please contact our sales support via https://support.avg.com/support_sales?l= for purchasing the renewal.
Your AVG internet security license expires on 29/2/2016, You should have got renewal popup from AVG Program also from email, did you get it?

3

Hello Danny,

Please do not apologize for this.
Upon checking your case reference 02805089 we see that you have got our remote support help for fixing AVG PC tuneup installation issue.
The remote agent couldn't finish his task because of disconnected session.
The agent has sent you the email again to get connected to the remote support.
Could you please check for the email on spam or junk folders if it is not present in the inbox and then get connected to our remote support again to fix the issue.