Installation problem AVG Ultimate

Hello Janice,

We are sorry for the inconvenience caused.
May I know what is the exact error that appears for the AVG Ultimate installation?
We request  you to use the AVG remover tool as mentioned in this article: http://avgread.me/1DEtNP0 to remove the traces of previous version.
To install the AVG Ultimate, please follow the instructions as mentioned in this article: http://avgread.me/19OHofR .
Please feel free to contact us if you need any assistance.

I cannot install AVG Ultimate onto my Windows 10 PC as the 2015 version is still installed. I followed the instructions to uninstall this and I cannot do that either as I do not have the rights to do so. This is a private pc so I don't understand why this is happening.  I have sent a number of support requests and nothing from AVG. Can anyone help me to please install this or or to get a refund.

Hello Janice,

We are sorry for the inconvenience caused.
May I know what is the exact error that appears for the AVG Ultimate installation?
We request  you to use the AVG remover tool as mentioned in this article: http://avgread.me/1DEtNP0 to remove the traces of previous version.
To install the AVG Ultimate, please follow the instructions as mentioned in this article: http://avgread.me/19OHofR .
Please feel free to contact us if you need any assistance.