Installation problem solved

Just to say AVG support has solved my problem.

Patrica, Also in future, to keep everything together, please try to keep the whole conversation in one question/thread to speed up any resolution. Your other posting (https://support.avg.com/answers?id=9060N000000Tq9nQAC).
AVG Guru

Patricia,
Thank you for taking time let us know. We're glad we were able to put you at ease.
If you need anything else, do not hesitate to let us know.

Patricia,
Thank you for taking time let us know. We're glad we were able to put you at ease.
If you need anything else, do not hesitate to let us know.