Installation problem with PC tuneup

AVG Performance
8

Hi, Robert.
We're here to help. Could you confirm from which website did you download the AVG PC TuneUp setup file and operating system that you are running?

2

That's okay, Robert.

Merging all your products into AVG Ultimate costs nothing. We need to escalate this case to our senior team to perform this process. 


Please follow the instruction ( http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product ) to run AVG Clear tool & remover tool to uninstall old traces of AVG. 

Download AVG Internet Security Unlimited & Tuneup Unlimited from our official website: https://www.avg.com/en-us/download .

1

I renew subscription. Have Key. Tried to install message states "this version of PC Tuneup will not run on this PC". First time I've had this happen, and as far as I know it is the same product originally purchased and installed for this Surface Pro.

5

Robert, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

3

Hello Robert,

Let's work together to fix it. Please share the screenshot http://support.avg.com/SupportArticleView?urlname=Create-screenshot of that error message to check and assist you further.

I see that you have same products twice with different activation methods. You have AVG PC TuneUp & AVG TuneUp - Unlimited,  AVG Internet Security - Unlimited and 2 AVG Anti-Virus. Shall we merge all your products into AVG Ultimate which include both features in a single package?

6

How do I insert a screen shot of the message?   It just simply says "this app can't run on your PC. To find a version for your PC, check with the software publisher. It only shows up when I attempt to upoad the sofware I paid the renewal for.   As far as products, I don't want to add cost to my subscription, so if AVG unlimited cost less I'm ok with that,  if I don't need all the various apps then I will cancel my subscription to those I don't need as you've mentioned.

7

Hi, Robert.
We're here to help. Could you confirm from which website did you download the AVG PC TuneUp setup file and operating system that you are running?

4

I purchased the renewal via the AVG notice I received about my subscription expiring from avg.cs@digitalriver.com.   (http://store.digitalriver.com/store)
My operating system is Windows 10 Pro vs 1803