Installation problem

Hello Janske,
We regret for the inconvenience caused. Upon checking with your account we have confirmed that there is no active products registered under your account. .We would request you to know whether you are trying to install AVG free or a paid version on your system. Thank you.

My PRO protection has expired. For that there's a 'constant reminder' in the right corner of my display that I can't click away anymore. When trying to install a new PRO protection, the 'install button' that I need is behind this reminder message. What can I do to install the program via another way? Thank you very much!

Hello Janske,
We regret for the inconvenience caused. Upon checking with your account we have confirmed that there is no active products registered under your account. .We would request you to know whether you are trying to install AVG free or a paid version on your system. Thank you.