Hello Yu,
We apologize for the inconvenience caused.
We would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download the remover tool, please click on this link: http://www.avg.com/utilities . Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it.
Please feel free to get back to us for further assistance.
Thank you.
I have been trying instal Avg Protection Zen
but it doesn't let me instal
Error code: 0xE001C00D
Description: Event exec_finished
Hello Yu,
We apologize for the inconvenience caused.
We would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download the remover tool, please click on this link: http://www.avg.com/utilities . Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it.
Please feel free to get back to us for further assistance.
Thank you.