For anyone with the same problem, I have spent the better part of a day trying the various 'solutions' laid out here - all with no effect.!
I eventually noted that all the downloads were based on a 7-zip protocol; and after downloading a 7z020.exe programme from http://www.7-zip.org - I was now miraculously able to initiate the AVG setup & repair.
Everything now works as well as previously
Thank you all for your replies! I downloaded the 64 bit program, and at the prompt used the 'repair' feature of the download, which repaired the 'Identity' issue. After an 'update' was performed, the AVG program returned to normal. Thanks again, I love the ease and quickness of the whole computer scans, which I perform frequently.
Thank you to all for your replies. I have tried each one but still keep getting the same error message. I can download the initial file OK, but when I try to proceed with the installation, I get the error message set out in my initial post.
I have run AVG on this PC for several years with no problems whatsoever. I only needed to re-install AVG due to some (unrelated) hardware problems.
I should be grateful for some further assistance so that I might resolve this problem.
Hi Stewart, we are happy to hear that your issue has been resolved. Thank you very much for posting again in AVG community. Please do not hesitate to get back to us for further assistance. Thanks. Komal, AVG Customer Care.
Hello Richard. I apologize for the inconvenience. I request you to click on the link http://avgread.me/1cvJ6DX for the instructions to download and install your program 'AVG Antivirus Free'. Please feel free to contact us back for any further assistance. Thank you.
Hi,
I downloaded the AVG 2015 Free installation file. When I tried to run it I received the message:
"avg_free_stb_all_5961p1_177.exe has encountered a problem and needs to close. We are sorry for the inconvenience"
My OS is Windows XP.
I should be grateful for some help in order to resolve this problem.
Hi Stewart, we are happy to hear that your issue has been resolved. Thank you very much for posting again in AVG community. Please do not hesitate to get back to us for further assistance. Thanks. Komal, AVG Customer Care.
Thank you all for your replies! I downloaded the 64 bit program, and at the prompt used the 'repair' feature of the download, which repaired the 'Identity' issue. After an 'update' was performed, the AVG program returned to normal. Thanks again, I love the ease and quickness of the whole computer scans, which I perform frequently.
Hello Richard, thank you for providing the requested information and letting us know about this. Our level two technical agent will analyze your files and will assist you further regarding this. They will communicate to you only via email. Please check for the email on spam or junk folders if the email is not present in the inbox. Thank you.
Thank you to all for your replies. I have tried each one but still keep getting the same error message. I can download the initial file OK, but when I try to proceed with the installation, I get the error message set out in my initial post.
I have run AVG on this PC for several years with no problems whatsoever. I only needed to re-install AVG due to some (unrelated) hardware problems.
I should be grateful for some further assistance so that I might resolve this problem.
For anyone with the same problem, I have spent the better part of a day trying the various 'solutions' laid out here - all with no effect.!
I eventually noted that all the downloads were based on a 7-zip protocol; and after downloading a 7z020.exe programme from http://www.7-zip.org - I was now miraculously able to initiate the AVG setup & repair.
Everything now works as well as previously
Hello Richard. Our technical team has given a suggestion. Please follow these steps to send us diagnostic information from your computer.
This information will allow us to analyze the situation and provide you with solution:
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information.
Once you sent the output please do let us know. Thank you.
Richard, Check whether your system is 32 or 64bit (http://support.microsoft.com/en-us/kb/827218) then use the appropriate install file from Balasubramanian's posting.
AVG Guru
Hello Richard. I apologize for the inconvenience caused. In this case I will escalate this to our technical team. They will communicate and assist you further regarding this. Thank you.
Hello Richard. I apologize for the inconvenience. I request you to click on the link http://avgread.me/1cvJ6DX for the instructions to download and install your program 'AVG Antivirus Free'. Please feel free to contact us back for any further assistance. Thank you.