Hi Alok
I have followed the Sophos instructions for the removal of their antivirus and also run their removal tool which failed. Now when I try to install AVG it says it is verifying but nothing happens.
Hello Tony,
I understand the inconvenience.
Share the screenshot of message that says "Sophos antivirus security software is already installed" to assist further.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you in advance.
I am trying to install AVG Antivirus on a Mac to replace Sophos antivirus. On installation I get a message "Sophos antivirus security software is already installed on your machine. AVG AntiVirus cannot be installed as it may not be compatible with your Sophos antivirus security software."
I have moved all Sophos files from the Applications and Library folders to trash and emptied trash and rebooted but I still get the same message.
Help please.
I have already been in touch with Sophos support about this issue and they were no help. I guess all I can do is try them again.
Hi Alok
I have followed the Sophos instructions for the removal of their antivirus and also run their removal tool which failed. Now when I try to install AVG it says it is verifying but nothing happens.
Hello Tony,
I understand the inconvenience.
Share the screenshot of message that says "Sophos antivirus security software is already installed" to assist further.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you in advance.
Tony,
We appreciate your efforts in trying to fix the issue. Try it again and check if it helps.
Tony,
Thank you for your patience. I request you to follow Sophos guide for removal of their Antivirus https://goo.gl/D8586r at first, reboot your computer once and try again to install AVG Antivirus.
Keep us informed about the status.
Best regards,
Alok.
Thank you for the screenshot.
I have forwarded the case to senior team for getting suggestions.
Keep checking this post to know about the status.
Your patience is much appreciated.