Hello Jason,
We regret for the inconvenience caused. We would request you to restart your system in safe mode and try to reinstall your product. If the issue persist please let us know, we are here to help you.
The following article explains how to boot your system in safe mode: http://support.avg.com/SupportArticleView?urlname=How-to-reboot-your-computer-into-Safe-Mode .
Once you logged into the safe mode, We would request you to remove previously installed program traces of (AVG 2015 or AVG 2014)from your system using AVG Remover tool and then try to reinstall AVG Internet Security.
Note: If you have installed any other conflicting programs like AVAST, NORTON, McAfee or KASPERSKY try to uninstall it.
Once you have uninstalled from your system,try to follow the steps which mentioned below.
Hello Udo,
We apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
I am having the same issue as UDO, can you assist please. Thank you!
Hi,
I experienced problems with AVG internet security.
I uninstalled it with the removal tool, but now I can not re-install it.
Tried procedure twice, but everytime same error.
It comes up with the error:
Hello Udo,
We have resent the email to your registered email address. Please do check with your inbox and spam folders for the email. Please feel free to contact us for further assistance.
Thank you.
No email received for technical support team.