Installation problems anti virus

AVG Protection
5

Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you with the issue caused
Could you let us know if you have any other antivirus software installed on your computer?
Also, please use this link (https://www.avg.com/en-us/download-thank-you.php?product=REM) to download our Clear tool & remove any/all leftover traces of AVG from your computer.
Once you've done that, restart your computer & try installing AVG Antivirus again.
Keep us updated.

6

The previous software from Kasperski was deinstalled before I tried to install AVG. Also I have tried to remove any leftover traces of a previous attempt to download AVG as you suggested, but still no success. Any other ideas?

1

Hi there, I have been trying to install the paid anti- virus programm AVG on a computer (windows7 with service pack1, intel core i3, 32bit, more than 3gb free space). The installation manager stopps download at 95%. Tried to deinstall and start again. That did not work. Old virus programm is deleted. Any ideas?

2

Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you with the issue caused
Could you let us know if you have any other antivirus software installed on your computer?
Also, please use this link (https://www.avg.com/en-us/download-thank-you.php?product=REM) to download our Clear tool & remove any/all leftover traces of AVG from your computer.
Once you've done that, restart your computer & try installing AVG Antivirus again.
Keep us updated.

3

Hello Anke, 

Thank you for the information. We're sorry for the inconvenience caused.
To fix this issue, we request you to get connected with our additional support.
An email instruction has been sent which will help you to get connected.
If the email is not found in inbox do check on spam and junk folders.

4

The previous software from Kasperski was deinstalled before I tried to install AVG. Also I have tried to remove any leftover traces of a previous attempt to download AVG as you suggested, but still no success. Any other ideas?