Installation security

Hello Louis,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
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Some time ago I had contact with the NOT able to set up ordered security account
It's been a few weeks and we still haven't received a solution email. Hereby the case number 18985503 for reference.
If you can't get it resolved, refund my payment

Hello Louis,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.