Installation will not work

Hello Wendy,
Thank you for contacting us. We regret for the inconvenience caused. Please try to run AVG remover tool once to remove all the remnants of the failed installation and try to re install AVG.
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG.
Then follow the steps in this article http://avgclick.me/1JpamCM to install AVG protection multi device.
Please, feel free to let us know if you require any further assistance. Thank you.

Hello Wendy,
Thank you for contacting us. We regret for the inconvenience caused. Please try to run AVG remover tool once to remove all the remnants of the failed installation and try to re install AVG.
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG.
Then follow the steps in this article http://avgclick.me/1JpamCM to install AVG protection multi device.
Please, feel free to let us know if you require any further assistance. Thank you.

Any clues how to fix this?