Installed internet security on PC but it won't link to subscription or accept activation code

Hello Joseph,

We are sorry for the inconvenience caused and it is necessary to analyze the root cause of this error.
Hence, we have sent an email with the steps on how to get connected with our additional support.
If the email is not found in inbox do check in spam and junk folders.
Thank you.

I installed my new computer with AVG Internet Security with the intention of being able to activate it with my AVG Ultimate Subscription which I have had for some time now. However when i went to activate it the version of AVG Internet Security I downloaded it told me something went wrong. I also don't know why it has a different licence number because i downloaded it after I signed in to my Subscription. Honestly I don't know whats wrong I've uninstalled and reinstalled 2 times now and it's still the wrong subscription numbers its giving me and it won't let me log in because something is "wrong" each time. its been 4 days trying to get my Subscription to work on my new machine.

Hello Joseph,

We are sorry for the inconvenience caused and it is necessary to analyze the root cause of this error.
Hence, we have sent an email with the steps on how to get connected with our additional support.
If the email is not found in inbox do check in spam and junk folders.
Thank you.