Hello Pam,
We regret for the inconvenience caused. Please run AVG Clear tool and AVG Remover tool to remove AVG traces using the below instructions.
1 Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2 Open the AVG Clear tool, click Yes in the User Account control dialog.
3 Click No in the Windows safe mode dialog.
4 Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer.
5 Download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
6 Run the downloaded tool and follow the instructions displayed on your screen.
7 Your computer will be restarted automatically.
After reboot, Open C drive and delete "AVG Remover" folder, also delete "AVG" folder in "Program files (x86)" in C Drive.
Use the link to install AVG Internet Security: http://avgread.me/1DXPL5z .
Thank you.
Hello Pam,
We regret for the inconvenience caused. Please run AVG Clear tool and AVG Remover tool to remove AVG traces using the below instructions.
1 Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2 Open the AVG Clear tool, click Yes in the User Account control dialog.
3 Click No in the Windows safe mode dialog.
4 Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer.
5 Download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
6 Run the downloaded tool and follow the instructions displayed on your screen.
7 Your computer will be restarted automatically.
After reboot, Open C drive and delete "AVG Remover" folder, also delete "AVG" folder in "Program files (x86)" in C Drive.
Use the link to install AVG Internet Security: http://avgread.me/1DXPL5z .
Thank you.
I have paid for AVG Internet Security on 4 computers, and installed successfully on three of these. The fourth had the trial version installed. I have downloaded and tried to install the paid version on this fourth machine but it will not overwrite the trial version. I have tried to uninstall the trial version but it will not go away. The computer runs Windows 7 and the trial version runs out at the end of May.