Yesterday I tried to download free AVG Protection (Zen) but got a message saying that Internet Security wasn't protected. Today I purchased AVG Internet security but can still see the message on the AVG icon saying that Internet Security is not protected. When I first purchased the paid-for AVG Internet security it said that I needed to download it and then double click. I did this, and waited an hour (at 97% completed) before getting a message 0xA0010004 that it had failed. On my email confirmation it said that i didn't need to download it. I don't know whether it is
a) there, working in the background, no needing to be downloaded because I have paid for it
b) not downloaded successfully
c) conflicting with the free AVG Zen somehow.
I would really like to message AVG - does anyone know how I do this?
Many thanks.
Sarah
Hi Sarah,
We apologize for the inconvenience caused due to this issue. Not to worry, We will help you with the installation of AVG Internet Security-Unlimited paid version.
Before installing AVG Internet Security-Unlimited, Please click on the below link to run the AVG Clear tool.
https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe
After running the AVG clear please restart the PC and follow the below link to install the AVG Internet Security-Unlimited
http://files-download.avg.com/inst/mp/AVG_Protection_806.exe
If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you
Hi Sarah,
We apologize for the inconvenience caused due to this issue. Not to worry, We will help you with the installation of AVG Internet Security-Unlimited paid version.
Before installing AVG Internet Security-Unlimited, Please click on the below link to run the AVG Clear tool.
https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe
After running the AVG clear please restart the PC and follow the below link to install the AVG Internet Security-Unlimited
http://files-download.avg.com/inst/mp/AVG_Protection_806.exe
If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you