Hello Jacqueline.
Please refrain from posting multiple queries regarding same issue to speed up the resolution.
We have initiated refund of the duplicate order placed on 9th Oct 2019. It would take 5 to 7 business days to complete the refund process.
Regarding the activation, Santhosh has sent you an email containing a link to the article that shows detailed instructions to complete activation. Did you look at that article and followed those instructions?
Let us know know what is the exact difficulty that you are experiencing to activate the product.
Santhosh has answered my question regarding the above. Yes, I would like a refund for the Internet Security that I inadvertently paid twice for. Thank you.
I will try to activate the download although this is what I have had difficulty in doing, even though I have followed the on-screen instructions. There is nowhere on any page that I can see where I can paste the special code you sent in my email.
I'll give it another go but may well get back to you!!
Hello Jacqueline.
Please refrain from posting multiple queries regarding same issue to speed up the resolution.
We have initiated refund of the duplicate order placed on 9th Oct 2019. It would take 5 to 7 business days to complete the refund process.
Regarding the activation, Santhosh has sent you an email containing a link to the article that shows detailed instructions to complete activation. Did you look at that article and followed those instructions?
Let us know know what is the exact difficulty that you are experiencing to activate the product.