Hi Jacqueline,
Yes, you have a multiple subscription for the AVG Internet Security under your account.
These are active subscriptions under your account:
AVG Internet Security (Multi-Device) valid till Oct 9, 2021
AVG Internet Security (Multi-Device) valid till Oct 8, 2021
AVG TuneUp - Unlimited valid till Aug 24, 2021
AVG Internet Security ( 1 computer) (Compensation) valid till Oct 19, 2019
If you wish, we can help you to get refund for the recent order so that you use only one product.
Regarding the activation, we have sent you an email. Please check for email and activate the program
I have received an email from AVG this morning to say that I have just 7 days left to renew my Internet Security!!! As you can see from the above dialogue that I have already renewed for the next 2 years. Why have I had this email?
Jackie
When renewing my AVG Internet Security I have successfully downloaded (several times!) but do not appear to have installed successfully as no opportunity has been provided to enter the code you have sent me.
I fear that I may in fact have paid twice.
Please advise.
I have received an email from AVG this morning to say that I have just 7 days left to renew my Internet Security!!! As you can see from the above dialogue that I have already renewed for the next 2 years. Why have I had this email?
Jackie
Jacqueline, we have already initiated refund of the duplicate order placed on 9th Oct 2019. It would take 5 to 7 business days to complete the refund process.
We're glad to hear that you have managed to activate AVG successfully.
If you need anything else, do not hesitate to let us know.
Thanks for this reply, Santhosh. Yes, I would certainly like a refund as I imagined that my first attempt had failed, but clearly not. It was just that I couldn't see how to activate the installation. I have managed to do it now so all is well. On top of everything else, my emails have not been working and only the odd email has been getting through, so I'm not sure whether I have had a further reply from you or not. Anyway, can I leave it to you to sort out my refund and email me accordingly?
Many thanks
Jackie
Hi Jacqueline,
Yes, you have a multiple subscription for the AVG Internet Security under your account.
These are active subscriptions under your account:
AVG Internet Security (Multi-Device) valid till Oct 9, 2021
AVG Internet Security (Multi-Device) valid till Oct 8, 2021
AVG TuneUp - Unlimited valid till Aug 24, 2021
AVG Internet Security ( 1 computer) (Compensation) valid till Oct 19, 2019
If you wish, we can help you to get refund for the recent order so that you use only one product.
Regarding the activation, we have sent you an email. Please check for email and activate the program