Installing AVG on Mac

AVG Protection
5


Hi Nisha,

Thank you for your suggestion which I followed however there was no AVG folder in the  /Library/Application Support/ folder.
I went through every folder in the Application Support folder and there was no mention of AVG in any of them.

When I kept trying to install AVG Internet Security where I found the folders was 
.fseventsd
.VolumeIcon.icns
config.tar
.background.tiff

This is where the AVG AntiVirus unpacker was also.

Can you offer more suggestions please?  Thank you, Hope

4

Hi Hope,

We're sorry to hear this.
Your case has been escalated and our senior team is still working on your issue.
Thank you for your time and your patience is much appreciated. 

In the meanwhile, please follow the below steps to delete AVG traces manually.
1) Open Finder
2) In menu bar select GO > GO TO FOLDER
3) Type: /Library/Application Support/
4) Locate and delete AVGAntivirus folder manually (Restart your mac).

Thank you for understanding in advance.

1

Hi AVG Support,
I purchased Internet security and have been unsuccessful on two occasions with remote support over two weeks to get it working. Each time I got a remote technician they would do the same thing of checking Applications and then checking the Library and there was nothing there so they said they would get the next level of support however no-one calls me back. The issue is that when I go to install AVG for Mac because I had previously had the Free AVG there is an installation error requesting the previous version be uninstalled. Apparently on a Windows platform it installs over the previous version but this is not the case with the Mac and it appears that the technicians do not know where to look apart from the Library and it is clearly not there. I have looked and found files but when I try to send them to the bin I get flagged that it cant be moved to the bin because it cant be deleted. Is there a technician out there who does know how to remove the old AVG so the new can be installed. Thank you in anticipation.
Hope

3

Hi Hope,

We can really understand your frustration. Your case was already escalated to senior level team. We have made your request with highest priority.
Our seniors will get back to you soon. We really appreciate your patience.

Thank you

2

Hello Hope,

We are really sorry for the inconvenience caused to you.
Your issue has been escalated to our AVG senior team and they will check and reply to your registered email address about the status of your query.
We request your patience and understanding!
Thank you.