Installing AVG paid

Hi Shirley,
I am sorry to hear that, let me know if you need my assistance.
Thanks

I have used AVG Free for years…then I kept getting these messages that said I was not protected.  I saw no alternative but to pay for the Anti-Virus, and then after I had entered my credit card info and everything THEN it gave me the option to "Downgrade"  What is going on?
Even after that I thought the whole experience of downloading it and updating extremely confusing.
It was so simple before!
This is really not a question, just blowing off steam.

Hi Shirley,
I am sorry to hear that, let me know if you need my assistance.
Thanks