Installing AVG Pro APP on Android phone - under existing AVG Product Licence

Hello Ian,
I apologize for any inconvenience caused with installing AVG on your android device. I see that you have an active AVG Ultimate (2 years subscription) which also covers your android devices. If you have purchased a different subscription, you can get a refund for it. Please get in touch with our mobile support team to assist you further. You can submit your query to them from within the AVG app on your android device.

Open AVG Anti-virus app/AVG Cleaner app.
Tap on drawer.
Click on Help and support-> Contact support and fill the form.

When installing the AVG pro app on my phone it requests an e-mail.  When I use my linked e-mail the app bounces me out saying 'already in use'.  I ended up using my 'gmail' address and then was billed for the app ... I was told the app is free under my existing licences.  Does anyone have any answers/suggestions please.  Ian.
Hello Ian,
I apologize for any inconvenience caused with installing AVG on your android device. I see that you have an active AVG Ultimate (2 years subscription) which also covers your android devices. If you have purchased a different subscription, you can get a refund for it. Please get in touch with our mobile support team to assist you further. You can submit your query to them from within the AVG app on your android device.

Open AVG Anti-virus app/AVG Cleaner app.
Tap on drawer.
Click on Help and support-> Contact support and fill the form.
The AVG Ultimate is registered under the email address that you used to contact us here. So you have to use this  AVG MyAccount email address and password to activate AVG on all devices. Please follow the steps provided below to install and activate AVG Antivirus Pro on your PC.

1. Open Google play store app on your device.
2. Search for AVG antivirus/cleaner.
3. Locate and install the free version of the app.
4. Now open the installed app.
5. Tap on drawer (3 lines) on top-left of the app.
6. Select AVG Account.
7. Enter your My Account email address and password.

The paid app should get installed automatically.

Ian, I am sorry to hear that the issue persists. Please let me know if you have installed the free version of AVG from your Google Play store. If you have installed, then please open the AVG AntiVirus free version installed and click on the drawer (3 lines) on top-left of the app. You can see an option to sign in to your existing AVG MyAccount. Sign in using your bigpond email address associated with AVG and check if the product gets activated to pro version.

Hi Karthikeyan,   have followed your instructions and 'Pro' now appears in the AVG header … not on the Icon … but when I open AVG it Says 'AVG Anti Virus PRO … thankyou for your efforts.  Ian.

Hello Ian,

I am happy to hear that the issue is resolved. I appreciate your time and co-operation. The Pro version will not be listed on the icon, only when you open the AVG program you can see the pro version listed.
Thanks again Avinash,  I did all you ask and when I clicked on the 'Pro' it defaulted to the 'free' version ... tried it twice and both times the same result.  I downloaded the free version and tried to upgrade and it wanted me to pay the $12.99 ... I've not paid and now ask what is the next step.  Ian.