Installing AVG Secure VPN

Any answers? My 30 day trial started on 29th Sept so far I have not been able to use and you will charge me after thirty days!!  - this is very poor service

Thanks for sending a Licence Number it is working fine now

Thanks Colin

Thank you for the screenshot.
We have already escalated this to concern team and it looks like there is some technical issue in processing the order for Mac.
We will come up with the solution as soon as possible.
Your patience is much appreciated.

Hello Colin,

Let's have a look at it together. Could you share the screenshot of that error message you received while trying to turn on AVG Secure VPN?

I have downloaded the free AVG Secure VPN 30 day trial. When try to turn on I get the following
message
Thanks for sending a Licence Number it is working fine now

Thanks Colin
Yes, you will soon have a complete protection on your computer.

Your patience is much appreciated.
Thanks for your promt response - would just like to have full protection 
Ok thanks. This is what I was told when I phoned two days ago and advised that I would be contacted within 24 hours

Colin, we regret for the inconvenience.

The case is still being analysed by the senior team.

We will make sure that the trial subscription starts from the date the issue gets resolved. You will be able to use the 30 days trial without any problem.

Any answers? My 30 day trial started on 29th Sept so far I have not been able to use and you will charge me after thirty days!!  - this is very poor service

Colin, 
The case has been forwarded to Tier 3 technical team for further assistance. They will check and get back to you within few business days. Your patience is much appreciated.

You are most welcome.
We assure you that the escalated case is being investigated with high priority and you can expect the reply from the team as soon as possible.

I am happy to hear that your issue is resolved.

I appreciate your time and co-operation.

Hello Colin,

Let's have a look at it together. Could you share the screenshot of that error message you received while trying to turn on AVG Secure VPN?

Thank you for the screenshot.
We have already escalated this to concern team and it looks like there is some technical issue in processing the order for Mac.
We will come up with the solution as soon as possible.
Your patience is much appreciated.