Hi Jim,
We're glad to look into this & help you.
From your description, it seems that you've installed an older version of AVG program.
As it isn't recommended to share the product details over this post, we've sent you an email regarding it & requested screenshot of the error message to verify the version.
Please revert to us via email to proceed further.
I am having difficulty installing AVG Ultimate. I am a returning customer and have purchased a 1 year subscription for 10 devices. I have uninstalled the old version and installed the new version. I entered the code that came with the new product and keep getting an error that states invalid code. Please help
Hi Jim,
We're glad to look into this & help you.
From your description, it seems that you've installed an older version of AVG program.
As it isn't recommended to share the product details over this post, we've sent you an email regarding it & requested screenshot of the error message to verify the version.
Please revert to us via email to proceed further.