Installing AVG Web Tuneup

Hello Sven,
We regret for the inconvenience caused. Could you please check in Firefox settings if there are any AVG addins or extensions installed? Thank you.

Hi,
I've checked and there are no AVG addins or extensions installed in Firefox. I also checked Internet Explorer and noticed that it has the AVG search tool as the start page and two addins installed. I have changed the start page and disabled both addins in Internet Explorer, but the problem persists…

Hi there, I am trying to install AVG Web Tuneup on my AVG Ultimate license, but when I click on the "Get it free" button, it loads up to 50% and then tells me to uninstall the AVG toolbar. The thing is: I never installed the toolbar in the first place, and thus can't find it in the list of programs in the Windows Control Panel. I've also checked Firefox, and it's not listed as a search engine there. Do you know how I can get rid of this error and install Web Tuneup?
Thanks,

Sven

Hello,
As mentioned I have already checked Firefox and the AVG toolbar plugin does not show either in the Plugins section nor in the Extensions section. I can't find it anywhere in Firefox. I can only imagine that the problem is caused by Internet Explorer, which I don't use as my primary browser. But as I mentioned before, I also disabled the add-on there, but the problem persists.

Hello Sven,
We really appreciate your valuable efforts which you have taken to fix it. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.

Hi,
I've checked and there are no AVG addins or extensions installed in Firefox. I also checked Internet Explorer and noticed that it has the AVG search tool as the start page and two addins installed. I have changed the start page and disabled both addins in Internet Explorer, but the problem persists…

Hello Sven,

Sorry for the inconvenience caused.
Were you using the Internet Explorer as a default browser before?

No, I wasn't. It's also not my default browser now. Always using Firefox.

I don't know how often I have to repeat it: There is NO AVG plugin or extension installed in my Firefox! I have checked everything and it's not listed. In addition, I can't reinstall AVG Web TuneUp, because I can't install it in the first place.

Hello Sven.
Thank you for the confirmation. We would request you to open your Firefox Browser and try to click on Plugins. Once you have clicked on Plugins, check once for AVG Web Tune up whether it has been listed. If it has been listed  please try to activate. If you are still facing the issue we would request you to reinstall your AVG Web tune up. The following article http://support.avg.com/SupportArticleView?urlname=Install-AVG-Web-TuneUp explains how to reinstall AVG Web Tune up . Thank you.

Hello Sven,
We apologize for the inconvenience.
The AVG toolbar is generally present in the form of extension in your browser, please check the list of extensions in your firefox browser and remove if you see the AVG Toolbar. Please click on this link for the steps to uninstall AVG toolbar http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-Toolbar-homepage-and-Secure-Search-from-your-browser
Thank you.