Installing Internet Security purchased in November 2017 - Order No. 701-9*******

In November 2017 I renewed my AVG Internet Security, when downloading from the invoice AVG Free was activated and no matter what I did I could only access AVG Free. Now that has expired and I want my purchased version to be activated there is no sign of it in the  list of programmes & features shown in the Control panel. I feel that I should be able to contact AVG directly in this regard - BUT HOW?

Hello Stewart,
I understand the inconvenience caused, let's work together to fix this issue. I have sent you an email, you can follow my email instruction to activate your AVG Internet Security and also you can reply to my email for any further assistance.
Best regards,
Alok.

Hello Stewart,
I understand the inconvenience caused, let's work together to fix this issue. I have sent you an email, you can follow my email instruction to activate your AVG Internet Security and also you can reply to my email for any further assistance.
Best regards,
Alok.