Hello Bob,
We are sorry to hear about that. We suppose you have AVG installed already on your PC for your old subscription. Once you renew it, you will receive a new license number and you can just reactivate the installed program with the new license number. For help with activation, please follow the steps in http://avgclick.me/ActivateLicense . Thank you.
I renewed my internet security and when I tried to install it I got a not connected to internet error, but I am connected.
Hello Bob,
We are sorry to hear about that. We suppose you have AVG installed already on your PC for your old subscription. Once you renew it, you will receive a new license number and you can just reactivate the installed program with the new license number. For help with activation, please follow the steps in http://avgclick.me/ActivateLicense . Thank you.