Hi,
I have been using AVG free on my android mobile phone for some time, but today I bought "AVG Internet Security - Unlimited". This package is said to cover PC, MAC and Android so I will use it both on my windows laptop and my android mobile phone. When I tried to activate the payed version on my mobile (by logging into the AVG MyAccount and selecting download for Android) I just get to the normal Google Play where I can install the free version. To get rid of the advertisements the app tells me I should upgrade to pro. When selecting "Upgrade to pro" I get a message it will cost me XX, but I already payed for this! Am I doing something wrong?
Hello Alain,
I am sorry to hear that you are unable to activate AVG Ultimate in Android phone.
We request you to contact our AVG mobile support team as this community deals with the technical queries regarding AVG Windows products and AVG Android support is provided through email only. Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you have installed in your mobile, in description please explain your issue and finally click on Email option.
The AVG mobile support team will reply back to you via email with a resolution.
Thank you.